Shipping policy

Delivery & Shipping Policy

We typically dispatch all orders within 48 to 72 hours of receiving them.
Crusoeworld delivers the products worldwide using our logistic partners, The Professional Courier, Blue Dart, Speed Post, and, for domestic deliveries, through reliable local couriers based on the destination.
Depending on the geographic location of the customer, it takes 3 to 12 working days to deliver the product.
The shipping times mentioned anywhere on the website are approximate, and we cannot guarantee them. Customers are recommended to place an order early if they have a deadline.
Apart from the shipping time, if the product has to be tailored to meet the customer's requirement, it will need time for production, which varies from 15 days to 20 days depending on the production requirement and quantity ordered.

Domestic Orders

The following conditions are applicable for shipping within India.

No free shipping unless otherwise stated during an offering on the website.
Shipping charges as applicable shall either be there on the site or intimated to the customer if required at the time of order placement.
Delivery Time: 9:00 AM – 5:00 PM (IST) during Business Days, i.e., Monday to Friday only.
We appreciate our customers buying during the holidays, and we make every effort to ship the goods during those days, but we do not guarantee shipping or deliveries during public holidays.
Express shipping charges would be additional, and free shipping would not be applicable for express shipping requests.
We request our customers to plan their shopping & delivery in advance to avoid delays.

International Orders

The following conditions are applicable for shipping International Orders.

Shipping charges are additional for international orders as applicable and shall differ from country to country and service providers.

We choose reputed shipping service providers or courier companies such as DHL, FedEx, TNT, DTDC, ICL, First Flight, Professional Couriers, etc. We have special arrangements with a few providers to give the best shipping price to our esteemed customers.

International Shipping charges are at the actual charges collected by the third party.

Express shipping charges would be additional, and free shipping would not be applicable for express shipping requests.

Mandatory Requirements

Customers are responsible for providing Shipping Details, which should include proper name, address with city, state, country, postal code, landmarks, if any and also telephone numbers with alternate numbers to ensure proper delivery.

Crusoe will make all efforts to deliver your purchased items in the minimum time possible, but we will not be responsible for any loss/damage due to natural calamities, accidents, or mistakes by the shipping service provider.

Crusoe shall, and cannot, be liable for any damages/loss due to a lack of proper shipping information.

At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery, or you can pick it up from their office location. In case you have provided the office address, due to security reasons, products might get delivered at the security desk itself, so please make sure you keep a check on order updates and tracking.

We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Customs Duty

For international deliveries, please note that the courier company would bill any kind of customs or duties as applicable for the ordered items separately to the customer at the time of delivery, which will depend on the rules and regulations of the country. The duties and taxes are not included in the price of the product. Please note that duties and taxes, if any, are to be borne by the customer only.

For any further clarifications or information, please write to crusoe@crusoeworld.com.