Returns & Cancellations

Cancellations

You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product, where the individual orders comprise a quantity typical for a normal household.

Returns

Most items purchased from sellers listed on crusoeworld.com are returnable within the return window, except those that are explicitly identified as not returnable. The return is processed only if:

• it is determined that the product was not damaged while in your possession;

• the product is not different from what was shipped to you;

• the product is returned in original condition (with brand's/manufacturer's box, MRP tag intact, user manual, warranty card and accessories).

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / as a Crusoeworld Pay Balance (in case of Pay on Delivery orders).

Refunds